Frequently Asked Questions

If you are considering Home Care services, we understand that you have a lot of questions. Rest assured our staff is here to help you understand the process. We’ve compiled a list of the most commonly asked questions we receive. If you still have questions after reading our FAQs, contact Ligia Masilamani, Director Home Care Services at 203-831-2900.

Our caregivers all undergo State and National criminal background checks, as well as DMV background checks. We also conduct pre-employment personal and professional reference checks and certification checks, as well as medical record checks and drug screening.

Caregivers are employees of Family & Children’s Agency. We pay all necessary employment taxes and insurance, relieving you from liability and any financial relationship between you and your caregiver.

All of our caregivers attend a mandatory training and orientation session after passing our pre-employment screenings, and attend 12 hours of annual training. Home health aides and personal care assistants have obtained the State CNA certification.

Yes. Because we employ a team of caregivers, if your caregiver becomes ill or will be out for a scheduled vacation, we can arrange for another caregiver to come to your home so there is no interruption in services for you. A nursing supervisor will review your care plan with the interim caregiver to ensure you receive the services you are expecting.

Yes. All caregivers have regular supervision by one of our nursing supervisors. The supervisor makes regularly scheduled visits to your home while the caregiver is present and is available to both you and the caregiver at any time to address any concerns that arise.

Yes. A confidential written plan of care is developed by the nursing supervisor during an orientation visit in your home with the caregiver. The plan of care is agreed upon by you, the caregiver and the nursing supervisor and is reviewed every 60-90 days or as needed. A copy of the plan of care is left in your home and is important in ensuring you are receiving the appropriate care and is satisfied with the caregiver.

Yes. We collaborate with assisted living facilities and nursing homes to provide care in various settings.

Yes. In addition to visits from a nursing supervisor every 60-90 days, we are also available to you at any time to address any concerns and/or changes in need.

Yes. All caregivers have regular supervision by a licensed nursing supervisor.

Yes. Caregiver services are available for as little as two-hours per visit, up to 24-hours a day, 7 days a week, 365 days a year.

No. There are no hidden fees.

Yes. A nursing supervisor is available 24-hours a day, seven days a week to assist you.

Connecticut offers the Connecticut Homecare Program for Elders through the State of Connecticut Department of Social Services, Alternate Care Unit. This is a federally and state level funded program which pays for care if the person is financially and functionally eligible. Additional Information can be found at The National Family Caregiver Support Program offers financial support to individuals providing unpaid caregiving to their loved ones. Additional information can be found at For senior veterans who served in major world conflicts and their surviving spouses, the U.S. Department of Veterans Affairs offers caregiving benefits. Additional information can be found at

Several towns offer local support groups. Contact your local senior services department or senior center to find out about groups in your area. Local Area Agencies on Aging also can provide information on local support groups. Contact information for your Area on Aging Agency can be found at Hospitals, faith organizations and disease specific organizations often offer local and/or online caregiver support groups. Online caregiver support groups are becoming a useful source of caregiver support. Online support groups can be find through an online search or through AARP at